| Given Ralph’s
philosophy that relationships are built on trust and that
trust comes from repeated good experiences over time, his
longevity with MCA and his own developed customer base come
as no surprise. “I believe in growing together with
my clients…I have their long term best interests at
heart and that makes for a win-win situation for both of us,”
says Townsend when asked about his secret for success.
But work isn’t the only thing that’s important
to Ralph. Ralph’s second love is the game of golf. From
spring to fall Ralph is out hitting that little white ball
around many local courses. In the winter, he vacations in
a warm climate just so he can get in more rounds and improve
his game.
His first love is his family. He has two children and five
grandchildren and they all live in the Chicago area. So, he
gets to spend quality time spoiling the grandkids and then
merrily returns them to his children as he heads back home.
His significant other, Evy, has four grandchildren so Ralph
has a total of nine to love and dote on.
And his home is another important and interesting part of
Ralph’s life. He lives in a Kane County house that pre-dates
the Civil War. After re-working the first floor himself a
few years back, Ralph has recently hired on some contractors
to help him gut and refinish the second floor of this dirt
and stone foundation landmark. Tucked into the rafters, a
doctor’s notebook was discovered by the contractors.
The book logged in patient visits and fees. A doctor’s
appointment cost only 25 cents back in 1846! “What a
deal,” says Townsend.
To someone like Ralph who knows how important longevity and
history is in all aspects of life, he simply wants to tell
his customers thanks for their business and great relationships
over the years.
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